Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.
To start a return, contact us at hello@meynco.com. Please do not send items back without contacting us first. If your return is accepted, we will provide instructions on how and where to send your item.
Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of return shipping.
You can contact us at hello@meynco.com with any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Australian Consumer Law  
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement. If a product has a minor failure, we may offer a repair, replacement or refund in accordance with the Australian Consumer Law.

If an item is faulty, damaged or incorrectly supplied, Meyn.co will cover reasonable return postage costs or provide a prepaid return label.

Exceptions / non-returnable items
Change-of-mind returns  
We accept change-of-mind return requests within 30 days of delivery, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.
For hygiene reasons, we cannot accept change-of-mind returns for brushes that have been used or are no longer in resaleable condition. This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly supplied, or does not meet a consumer guarantee.
Sale items may be returned only where required by the Australian Consumer Law, including where an item is faulty, unsafe, incorrectly described, or does not meet a consumer guarantee. Gift cards cannot be returned or redeemed for cash except where required by law.

Exchanges
The fastest way to receive a different item is to return the item you have. Once your return has been accepted, you can place a new order for the item you prefer, subject to availability.

(INTERNATIONAL SHIPPING NOT CURRENTLY AVAILABLE) European Union 14 day cooling off period
If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at hello@meynco.com.